Privacy policy

Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Stackd Supplements collects, uses and protects your personal information when you visit our website, place an order, or interact with our services.

By using our website or purchasing products from us, you agree to the practices described in this policy.

Who We Are

For the purposes of UK data protection laws, the data controller responsible for your personal information is:

Stackd Supplements Ltd
52 Linden Road
Hampton
TW12 2JB
United Kingdom

Email: admin@yourstackd.com

Personal Information We Collect

We may collect the following types of personal information when you interact with our website or services.

Contact Information

  • name

  • email address

  • billing address

  • shipping address

  • phone number

Payment Information

Payments are processed securely by our payment providers. We do not store full payment card details.

Information may include:

  • payment method

  • transaction confirmation

  • limited payment details provided by payment processors

Order Information

  • products purchased

  • order history

  • returns or exchanges

  • items viewed or added to cart

Account Information

If you create an account with us we may collect:

  • username

  • password

  • preferences and settings

Technical Information

  • IP address

  • browser type

  • device type

  • operating system

  • usage data about how you interact with the website

How We Collect Information

We collect personal information in several ways.

Information you provide directly

For example when you:

  • place an order

  • create an account

  • subscribe to marketing emails

  • contact customer support

  • leave a review or feedback

Information collected automatically

When you visit our website we may collect information using:

  • cookies

  • analytics tools

  • similar tracking technologies

Information from third parties

We may receive information from trusted partners such as:

  • Shopify (our ecommerce platform)

  • payment processors

  • analytics providers

  • marketing platforms

How We Use Your Information

We use personal information for the following purposes.

To process orders

Including:

  • processing payments

  • dispatching orders

  • arranging delivery

  • handling returns or exchanges

To provide customer support

To respond to enquiries and resolve issues relating to orders or products.

To improve our website and services

We analyse website usage to improve user experience and functionality.

Marketing and promotions

If you consent, we may send marketing emails about:

  • new products

  • promotions

  • brand updates

You can unsubscribe at any time using the unsubscribe link in our emails.

Security and fraud prevention

We may use personal information to detect fraudulent activity and maintain the security of our website.

Legal and regulatory obligations

We may process information where required to comply with legal obligations.

Legal Basis for Processing

Under UK GDPR we rely on the following legal bases for processing personal data.

Contract

To process orders and provide our products and services.

Legal obligation

To comply with tax, accounting and regulatory requirements.

Legitimate interests

To operate, improve and protect our business.

Consent

For marketing communications and certain cookies where required.

You may withdraw consent at any time.

Sharing Your Personal Information

We may share personal information with trusted third parties who help us operate our business.

These may include:

  • Shopify (our ecommerce platform)

  • payment providers and payment processors

  • fulfilment and shipping partners

  • technology providers and analytics services

  • marketing platforms used to send email communications

These providers only process personal information where necessary to provide services to us.

International Data Transfers

Some of our service providers may process data outside the United Kingdom or European Economic Area.

Where this occurs we ensure appropriate safeguards are in place, including recognised data transfer mechanisms such as Standard Contractual Clauses.

Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

  • order records retained for up to 6 years to comply with UK tax and accounting requirements

  • customer support communications typically retained for up to 2 years

  • marketing information retained until you unsubscribe or withdraw consent

  • account information retained until the account is deleted

Your Data Protection Rights

Depending on your location, you may have the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request deletion of your data

  • request restriction of processing

  • object to processing

  • request data portability

To exercise these rights, please contact us using the details below.

We may need to verify your identity before processing requests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • enable essential website functionality

  • analyse website traffic

  • improve user experience

  • support marketing and advertising activities

You can manage cookie preferences through your browser settings or the cookie banner shown when you first visit our website.

Children's Privacy

Our products and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from individuals under 18.

If you believe a child has provided us with personal information, please contact us and we will remove the data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The most current version will always be posted on this page.

Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.

Stackd Supplements Ltd
52 Linden Road
Hampton
TW12 2JB
United Kingdom

Email: admin@yourstackd.com